6PM vs Zappos vs Shoebuy: Returns, Exchanges, Shipping Policy, Selection & Customer Service Compared
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6PM vs Zappos vs Shoebuy: Returns, Exchanges, Shipping Policy, Selection & Customer Service Compared

All three stores have a great selection of shoes and clothing for men, women and children. 6PM shows the deepest discounts on many name brand products while Zappos offers free shipping and returns plus they have live online help. Shoebuy carries over 1 million name brand products and 1,250 different brands of shoes and footwear.
Covered in this report
6pm.com — Best Features
6PM offers free standard ground shipping on all orders, regardless of size or value.
They have the best discounts on many name brand shoe and clothing products.
Best for: Shoppers looking for deeply discounted shoes and clothing.
Best deal: Up to 70% off Creative Recreation, Supra, More + Free Shipping - [activate coupon]
Zappos — Best Features
Zappos has the largest selection of products including products for the home, beauty products and western wear clothing.
Zappos has the best return policy.
Best for: Shoppers that are looking for a wide variety of clothing and home products.
Shoebuy — Best Features
Shoebuy has a huge selection of name brand clothing and shoes.
They carry over 1 million name brand products and 1,250 different brands of shoes and footwear.
Best for: Customers that would like the widest selection of footwear to choose from.
Best deal: Free Shipping & Free Returns on Sperry Top-Siders - [activate coupon]
Review

6PM

6PM carries a large selection of shoes, accessories and clothing at discounted prices. Some of the products they sell are as much as 65% off the normal price. Their discounts are on brand name items like 50% to 65% clearance sales on The North Face clothing, Sperry, Calvin Klein and many other popular name brands.

6PM Shoes

6PM carries shoes and clothing for men, women and kids. You can search for shoes by product or by the amount discounted. Their website shows discounts for all types and brands of shoes by as much as 65% off and 70% off. 6PM sells women’s shoes and boots in sizes from 1 to 20 and widths SS to 9E.

In addition to their large selection of shoes, 6PM also carries clothing, sunglasses, accessories, bags, sporting goods, beauty products, watches and jewelry. 6PM sells all types of clothing like:

  • Shirts and Tops
  • Dresses
  • Coats and Outerwear
  • Swimwear
  • Jeans
  • Shorts
  • Hoodies and Sweatshirts
  • Pants
  • Sweaters and much more

6PM Shoe Brand Selections

6PM carries a good selection of name brand shoes including:

  • Asics
  • Skechers
  • The North Face
  • Frye
  • New Balance
  • Nike
  • Calvin Klein
  • Tony Lama
  • Timberland

6PM Return and Shipping Policies

  • 6PM offers free standard ground shipping on all orders, regardless of size or value.
  • They do ship to PO Boxes, APO/FPO addresses and U.S. territories, but not outside of the U.S.
  • They also offer expedited shipping if you need your orders sooner at an additional cost. 2-business day shipping is an additional $15 and 1-business day shipping is $25 extra.
  • They will accept returns within 30 days of the purchase date. They do not offer exchanges.

6PM Coupons

6PM Customer Service

6PM customer service can be reached using their online form and they will respond.

Zappos

Zappos is a clothing retailer that was founded in 1999 by Nick Swinmurn. Although Swinmurn left the company in 2006, Zappos continued to thrive and was purchased by Amazon in 2009 for what was worth at the time $807 million in Amazon stock.

Zappos Clothing and Products

Zappos carries all types of clothing for women, men and kids. In addition to clothing and shoes, they also sell handbags, products for the kitchen and beauty products. Their website is divided nicely into the following categories:

  • Shop Women's
  • Shop Men's
  • Shop Kid's
  • Clearance
  • Specialty shops that include fashion, golf, outdoor, wedding, western wear and running clothes
  • Specialty sizes include big and tall, petites, plus sizes, narrow shoes and wide shoe sizes

In their shop women’s and men’s departments, customers can find clothing, shoes, sandals, sneakers, athletic shoes and dresses.

Zappos Return and Refund Policy

Zappos has a very good return policy. If customers are not 100% satisfied with their purchase, they can return the product for a full refund. What makes their refund policy so great is that customers can return the products within 365 days from the purchase date. Returns have to be in original condition and in the original packaging. Return shipping is also free using their prepaid return label.

Zappos Shipping Rates

Zappos offers free shipping on all domestic purchases and there are no minimum order requirements or size restrictions, this includes Alaska and Hawaii. Delivery time with this free shipping offer should be in 4-5 days. The offer the following expedited shipping methods:

  • 1 business day shipping costs $25 per order
  • 2-business day shipping costs $15 per order
  • Free USPS Priority Mail Hawaii, Alaska, U.S. Territories and military APO/FPO addresses.

Zappos also ships to U.S. territories and APO/FPO addresses. They do not ship internationally.

Zappos Coupons

Zappos Customer Service

Zappos was awarded the Stella Service Elite badge in November 2013. Stella Service gives the following information about Zappos customer service.

  • E-mail support response time: 0-3 hours
  • E-mail support quality: Outstanding
  • Phone support response time: 45-90 seconds
  • Phone support quality: Good'
  • You can call their customer service at 1-800-927-7671, 24 hours/7 days per week.
  • Zappos offers live online help in addition to their email and telephone support.

Shoebuy

Shoebuy is one of the largest online retailers of shoes and footwear. They have partnerships with 1,250 manufacturers and carries over 1 million name brand products. Shoebuy has been online since 2000 and in 2006; they were bought out by IAC. 

Shoebuy Footwear

Shoebuy carries all types of footwear and shoes for men, women and children. In addition to the shoes they carry, Shoebuy also carries accessories like insoles, watches, hats, belts, sock, handbags and sunglasses.

You can search for shoes by special categories like Go For Miles running shoes, Schoolhouse Shop, Master Phys-ed, Too Cool for School, Classy Yearbook Look, New Arrivals, The Beach and most popular.

Shoebuy sells the following types of shoes and footwear for men, women and children:

  • Dress Shoes
  • Sandals
  • Running Shoes
  • Comfort Shoes
  • Casual Shoes
  • Sneakers for kids
  • Water Shoes
  • Clothing
  • Handbags

Shoebuy Shoe Brands

Shoebuy carries 1,250 different brands of shoes and footwear including:

  • Skechers
  • Converse
  • New Balance
  • Timberland
  • Rockport
  • Patagonia
  • Birkenstock
  • The North Face
  • Timberland
  • Crocs
  • Nine West
  • Crocs
  • Steve Madden

Shoebuy Clothing

In addition to their large selection of footwear, Shoebuy carries a large selection of clothing from companies like PUMA, K-Swiss, Patagonia, The North Face, Columbia and CWX. Shoebuy carries all types of clothing like dresses, coats, jackets and a large selection of athletic clothing for all types of sports like yoga and running clothing.

Shoebuy Shipping and Return Policies

  • Shoebuy offers free UPS standard ground shipping anywhere in the United States.
  • They will accept returns within 60 days from the purchase date of any unworn and undamaged item.
  • There is a $6.95 restocking fee for each item returned.
  • Shoebuy offers free exchanges.
  • Shoebuy will also pay for the return shipping within the U.S.
  • They offer a 90 days holiday return window for orders placed between November 1st and January 1st.
  • 100% Price Match Guarantee. If you find the same product for a lower price on another website, they will refund 100% of the difference between their price and the lower price you found.

Shoebuy Coupons

Shoebuy Customer Service

Customers can contact Shoebuy at 1-888-200-8414 or if outside the U.S. at +1-617-451-2880 or via their email address, service@shoebuy.com.

Conclusion

All off these stores carry a large selection and great variety of clothing and shoes. 6PM has the best discounts on name brand clothing and shoes. Zappos carries a great variety of clothing, shoes and home products and has the best return policy. Shoebuy has the largest selection of name brand shoes and they have 1 million name brand products in stock.

Additional Information
6pm.com
6pm.com Coupon Code: 6PMSTYLE101912 - Get 10% Off Entire Order - Activate
6pm.com Coupon Code: WWW.6PM.COM - Up to 70% off Creative Recreation, Supra, More + Free Shipping - Activate
Shoebuy
Shoebuy Coupon: Free Shipping With Your Order - Activate
Shoebuy Coupon: Free Shipping & Free Returns on Sperry Top-Siders - Activate
Shoebuy Coupon: Free Shipping & Free Returns on New Balance - Activate
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